Is Away luggage good quality?

So I’ve had away suitcases since around 2018.

Which Away Suitcases do I have?

My first piece of Away luggage was The Bigger Carryon in pink and the The Large suitcase in grey. Slightly bigger than the Carry-On, the Bigger Carry-On can hold about nine more liters than its little brother. It comes in 15 different colors and also has the option for a battery, which I must admit I always lose somehow.

Why did I choose the Bigger Carry-On?

I love the idea of fitting all of my clothes and essentials into a single carryon. But, as a plus size girl, my clothes are simply bigger. A pair of my size 18 jeans will take up more volume in a suitcase than a pair of size 2 jeans. In the past, this made me feel bad about myself but not anymore. A confident life is made up of rituals, recipes and routines so I make the Away Bigger Carryon part of my travel recipe. It gives me additional room and is still small enough that the airlines don’t require me to check it.

When I was in Martha’s Vineyard over the summer of 2021, both of my Away suitcases broke in completely different ways. I’d had the pieces for about three years and I had no clue where my warranty stood. I had another trip scheduled a few days later, so I didn’t have a ton of time to get myself some new luggage. This is when I learned about the quality of Away. I sent an email to Away customer service and they told me that my best bet was to try and get my luggage repaired/replaced in person. Luckily there is in a way store in Soho so I took both of them to Soho be replaced, in one afternoon, they repaired The Large Away Suitcase be replaced The Bigger Carry-On completely. And I was I guess within my warranty because I didn’t pay anything. So that was great. Shout out to away for that.